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Hospitality, retail and customer service

Sample CV1-2 pagesFictional person

Best for

Your experience is on the floor with customers: cafés, restaurants, shops, call centres, front desk.

Download Word file (.docx)

Modern style. Teal headings with a shaded skills grid. Friendly and easy to scan. Open it in Word, Pages or Google Docs, replace the fictional details with yours, then save as PDF.

PRIYA SHARMA

Christchurch | 027 000 0000 | priya.sharma@example.com

NZ resident. Full driver's licence.

Profile

Customer service and floor supervisor with eight years in busy cafés and restaurants. Calm at a rush, quick to learn a new system, and good at coaching new staff. Looking for a supervisor or front-of-house role in Christchurch.

Key skills

  • Customer service in a fast-paced setting
  • Rostering and team supervision
  • POS and EFTPOS (Lightspeed, Square)
  • Cash handling and end-of-day balance
  • Food safety and licence manager knowledge
  • Handling complaints calmly

Work history

Floor SupervisorThe Corner Kitchen, ChristchurchJun 2021 - Sep 2026

Venue closed in September 2026.

  • Supervised up to eight staff across a 120-seat venue serving 300+ customers on a Saturday.
  • Built the weekly roster and cut overtime by about 10% by matching shifts to busy periods.
  • Trained 12 new staff on service standards, POS and food safety.
  • Kept customer reviews at 4.6 stars across the last two years.

Waitperson and baristaRiverside Café, ChristchurchFeb 2017 - May 2021

  • Served and made coffee in a fast café; regularly handled 80+ orders a morning.
  • Opened and closed the venue and balanced the till.

Education and training

  • Level 2 Certificate in Hospitality, 2016
  • Licence Controller Qualification (LCQ), current
  • Food Safety basics, current

Availability

Available immediately. Happy to work evenings and weekends.

Referees

Available on request. Two recent managers, contact details supplied once we have spoken.

Why it is laid out this way

  • Customer-facing work is judged on people skills, so the profile leads with the kind of customers and pace you cope with.
  • Bullets use volumes (covers, queries, transactions) because they are easy to check and easy to compare.
  • Skills include systems, rosters and cash handling alongside people skills, since that is what separates applicants.
  • A short 'Availability' line is useful here and uncommon on other CVs.

Making it yours

  • Include shifts and availability only if you are happy to be rostered that way.
  • Add language skills near the top if they are relevant, for example te reo Māori, Samoan or Mandarin.
  • One page is fine if you are early in your career. Do not stretch it.

Paste into Word or Google Docs, use one column and a plain font (Calibri or Arial), and save as PDF unless the ad asks for Word. Full advice in the NZ CV guide.

The people, employers and numbers here are made up. Use only your own real, checkable details. Spotted something out of date? Email help@unemployed.nz.

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