Fill in the [brackets]
Subject: Request for urgent assistance - [Your name], client number [number]
Hi Work and Income, My name is [full name], client number [number] [or: I have applied for Jobseeker Support / have just lost my job]. I am requesting urgent help. What I need: [e.g. food / power bill of $[amount] / rent arrears of $[amount] / bond / car repairs / dental / school costs]. Why it is urgent: [e.g. I have $[amount] in the bank, the power will be disconnected on [date], I have [x] children]. My situation: my income stopped on [date]. My weekly income is $[amount] and my essential costs are $[amount]. What I am requesting: a [Special Needs Grant / Advance Payment of Benefit / Temporary Additional Support / Civil Defence-type payment / other you think fits]. I have attached [evidence: bill, quote, bank statement, tenancy notice]. I also ask you to tell me about any other assistance I may be entitled to. Please call me on [phone] or send a message in MyMSD. If I'm unable to be reached, call [alternate]. Thank you, [Your name]
Tips
- Ask for 'everything you could be entitled to' - Work and Income staff are expected to look at your whole situation, not just the payment you name.
- You can ask via MyMSD, by phone (0800 559 009) or at a service centre. If it is truly an emergency, say it is an emergency and explain what happens if it is not paid (e.g. disconnection, eviction).
- Food grants and some urgent costs can be requested the same day. Grants are generally paid directly to the provider (landlord, power company).
- Take your bills, bank statements and ID. Taking quotes or invoices helps.
- If refused, ask 'what information would change this decision?' and request a review (see the review template).
- Ask for the decision in writing, with reasons.
- You can bring a support person or advocate (CAB, Community Law, a budgeting service, a union).
General information, not legal advice. Keep a copy of everything you send. Spotted something out of date? Email help@unemployed.nz.