Call script: Employment New Zealand (0800 20 90 20)

BEFORE YOU CALL - Have your employment agreement, payslips, any letters/emails, and a timeline (dates, what was said). - Write down your question in one sentence. - Phone: 0800 20 90 20. SCRIPT 1. Opening: "Hi, I'd like some information about my employment rights. My employment [ended / is going to end] on [date] and I think [wasn't paid correctly / wasn't treated fairly / was made redundant without a proper process]." 2. Give the three key facts: your job, how long you worked there, and what happened (dates). 3. Ask: "What is the time limit for me to raise a personal grievance?" / "What can I do to resolve this?" / "Can I use mediation, and how do I apply?" / "Can a labour inspector help with unpaid wages or holiday pay?" 4. Ask: "Can you explain that in plain English and tell me where I can find it in writing?" 5. Close: "Can you send me the link to the right form or fact sheet? Can I have a reference number for this call?" NOTES - Write down the date, who you talked to, and what they said. - They give general information. For advice on your specific situation, get help from Community Law, a union or a lawyer. - Mediation is free and confidential. - Complaints about unpaid wages, holiday pay or minimum entitlements can be reported to the Labour Inspectorate.